Privacy Policy
Who We Are
Finergy Transport Finance Limited is a registered finance company based in Chennai, licensed by the Reserve Bank of India (RBI). We provide transport finance and related lending services across Tamil Nadu and Pondicherry.
When you visit our website or apply for a loan with us, you share personal information with us. This policy explains what we collect, why we collect it, and how we keep it safe.
What Information We Collect
● Your name, date of birth, and government ID details (PAN, Aadhaar, etc.)
● Your phone number, email address, and home or office address
● Your income details, bank account information, and loan repayment history
● Vehicle or asset documents relevant to your loan application
● Photographs and any other documents needed to verify your identity
● Records of your conversations with our customer support team
● Basic technical details like your IP address and browser type when you visit our website
Why We Collect Your Information
● Verify your identity, as required by RBI regulations
● Manage your loan account and send you repayment reminders and statements
● Share your repayment history with credit bureaus like CIBIL, as required by law
● Detect and prevent fraud
● Respond to your questions and complaints
● Improve our services and website
● Send you updates about our products, if you’ve opted in
We only use your information for the purposes listed above. We do not use it for anything else without letting you know.
Who We Share Your Information With
- Credit bureaus (such as CIBIL, Equifax, Experian) — your repayment record is shared with them as required by law. This can affect your credit score.
- Government and regulatory bodies — including the RBI, Income Tax Department, and financial intelligence authorities, when the law requires us to report.
- Our service partners — such as companies that help us with IT systems, document checks, or loan recovery. They are only allowed to use your data to do their specific job for us.
- Courts or legal proceedings — if we are required to disclose information by a court order or legal process.
- A new owner — if Finergy is ever acquired or merged with another company, your data may be transferred as part of that process.
Your Credit Information
How We Protect Your Information
We take the security of your data seriously. We use encryption, secure servers, and access controls to make sure your information is protected. Only authorised staff can access your data, and only when they need to.
That said, no system is 100% secure. If you ever suspect your account has been compromised, please contact us immediately.
Your Rights
● Ask us what personal information we hold about you
● Ask us to correct anything that is wrong or outdated
● Withdraw your consent for marketing messages at any time>
● Ask us to delete your data, where we are legally permitted to do so
● Raise a complaint if you feel your information has been mishandled
To do any of the above, just contact us using the details at the bottom of this page.
Cookies
Links to Other Websites
Grievances
Finergy Transport Finance Limited
Grievance Officer
Name: Mr. Sujay K
Contact: +91 93848 10857
Email: sujay.cs@ftfl.co.in